Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you're not happy with your product for any reason, we offer a simple exchange process to ensure your experience with us is smooth and hassle-free.

Exchange Eligibility:

• Exchanges are available within 7 days of delivery.
• The bag must be in new, unused condition with all original tags, packaging, and receipts.
• The item must not show any signs of wear, damage, or alteration.

Steps for Exchange:

1. Initiate an Exchange Request:

   • Contact our customer service team via Instagram dm within 7 days of receiving your order. Please include your order number and the item you would like to exchange.

2. Approval of Exchange:

   • Once your request is reviewed and approved, we will send you instructions for returning the item.

3. Return the Item:

   • You are responsible for returning the item in its original condition. Please ensure it is packaged securely to avoid damage during transit.
   • The cost of return shipping will be the customer's responsibility, unless the product is defective or the wrong item was delivered.

4. Processing the Exchange:

   • After we receive the returned item, we will inspect it to confirm it meets the exchange criteria.
   • If approved, the exchange will be processed. You will receive your new item within the next 7 business days.

Exchange Conditions:

• You may exchange for a different color, size, or style, depending on availability.